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1. GENERAL INFORMATION & CORE SERVICES

What is Morningstar AI?

Morningstar AI (Pvt) Ltd is an enterprise artificial intelligence and software engineering firm based in Harare, Zimbabwe. We specialize in building tailored AI automation workflows, custom web and mobile applications, specialized SaaS platforms, dual-currency accounting/ERP integrations, and delivering executive corporate AI masterclasses.

What core services do you offer?

  • Custom AI Agents & Voice Automation: 24/7 inbound/outbound AI receptionists, customer service bots, and automated cold-calling tools.
  • Enterprise Software Development: Tailored web portals, mobile applications (Flutter/React Native), and dual-currency management tools.
  • Specialized SaaS Platforms: Platforms such as ShaZaam! (School Report Management System) and SIMBAcore (offline-first ledger and customer management).
  • Corporate AI Training & Masterclasses: Hands-on prompt engineering, AI productivity workflows, and executive training for business teams.
  • Cloud & Infrastructure Management: Cloud setup, database administration (Supabase, Hostinger, Netlify), and custom API integrations.

Who are your typical clients?

We work with small-to-medium enterprises (SMEs), academic institutions, logistics operators, healthcare providers, retail networks, and corporate organizations looking to modernize their operations, eliminate manual bottlenecks, or deploy custom software in Zimbabwe and across Africa.

2. CUSTOM SOFTWARE & SaaS PRODUCTS

What is ShaZaam!?

ShaZaam! (School Report Management System) is a multi-tenant platform built for educational institutions. It streamlines administrative record management, grade calculation, automated student report generation, parent portal communications, and offline-first data synchronization for schools with inconsistent internet connectivity.

What is SIMBAcore?

SIMBAcore is an offline-first mobile and desktop solution tailored for small business owners and sole traders. It enables local ledger tracking, inventory management, customer relationship management (CRM), and real-time dual-currency invoice generation without requiring an active internet connection.

Can Morningstar AI build software that works offline?

Yes. We prioritize “offline-first” architecture for Zimbabwean and regional operational realities. Systems store data locally on edge devices or local servers and automatically sync with cloud databases (such as Supabase) whenever a connection is re-established.

Do you handle ongoing software maintenance and support?

Yes. Every custom software release includes a 30-day post-deployment warranty for bug fixes within the original scope. Beyond this period, clients can opt into monthly or annual Service Level Agreements (SLAs) covering server maintenance, security patches, backups, and feature updates.

3. DUAL-CURRENCY & REGULATORY COMPLIANCE

Do your platforms support dual-currency transactions?

Yes. All financial, billing, ERP, and invoicing modules engineered by Morningstar AI feature native dual-currency engine architecture. Systems natively process, calculate, and record transactions concurrently in United States Dollars (USD) and Zimbabwe Gold (ZiG).

How do your financial systems handle exchange rate fluctuations?

Our platforms integrate dynamic exchange rate tables allowing administrators to input official interbank or custom operational exchange rates. Historical audit logs ensure past invoices, reports, and tax receipts retain the exact conversion rate present at the time of execution.

Are your software solutions compliant with local laws?

Yes. Our software engineering practices and data handling procedures are built to comply with Zimbabwean statutory requirements, including:

  • Cyber and Data Protection Act [Chapter 12:07]
  • Consumer Protection Act [Chapter 14:14]
  • Exchange Control Regulations [Chapter 22:05]

4. DATA PRIVACY, SECURITY & AI ETHICS

Is my company’s data safe with Morningstar AI?

We strictly operate as a Data Processor under the Cyber and Data Protection Act [Chapter 12:07]. We implement industry-standard encryption protocols (AES-256 for data at rest, SSL/TLS for data in transit), role-based access control (RBAC), and isolated client databases.

Does Morningstar AI use my private business data to train public AI models?

No. We utilize enterprise-grade API environments (OpenAI, Anthropic, Google Cloud) that explicitly prohibit public model training on API payloads. Your internal files, customer databases, and proprietary workflows remain private and confidential.

Where is my company data hosted?

Depending on your preference and data sovereignty requirements, data can be hosted on secure global cloud infrastructure (Supabase, Hostinger, AWS), deployed on-premise on your own local servers, or cached locally on edge hardware.

5. CORPORATE AI MASTERCLASSES & TRAINING

What is covered in your corporate AI training sessions?

Our training programs are designed to upskill teams on practical AI tools. Key modules include:

  • Effective Prompt Engineering for business operations.
  • Automating administrative work, research, and documentation.
  • Generative AI for marketing, graphic asset creation, and content production.
  • Integrating AI models into existing office software workflows safely.

Can training be customized for our specific industry?

Yes. We design tailor-made curricula suited to your sector (e.g., healthcare, education, logistics, finance, retail) so your employees learn directly on your real-world business use cases.

Do you offer both virtual and in-person training?

  • We provide flexible delivery formats: on-site corporate workshops at your office facilities, scheduled hotel venues, or interactive live online sessions.

6. BILLING, PAYMENTS & ENGAGEMENT

How are projects priced?

  • Custom Software Development: Fixed-price milestone billing based on a detailed Statement of Work (SOW), typically structured as a 50% initial deposit, 30% beta delivery, and 20% final deployment payment.
  • AI Voice & Receptionist Agents: Monthly subscription plans based on total call volume and integration complexity.
  • Masterclasses: Flat fee per corporate cohort or per-delegate pricing.

What payment currencies and methods do you accept?

We accept payments via direct Bank Wire/EFT (USD and ZiG), local mobile money platforms, and international card payments. Invoices explicitly break down statutory taxes and conversion rates applied.

What happens if I want to add new features during project development?

Any features requested outside the initial SOW are handled via a formal Change Order Request. We provide an estimate of the additional hours and cost, and upon written approval, adjust the project roadmap accordingly.

7. GETTING STARTED

How do we begin working with Morningstar AI?

  • Initial Discovery Call: Book a consultation to discuss your operational challenges or software requirements.
  • Proposal & SOW: We deliver a project roadmap detailing deliverables, technical architecture, cost breakdown, and delivery timelines.
  • Execution: Upon agreement signature and deposit payment, engineering commences with weekly progress updates.

How can we reach your team?

Click Contact Us in the website or send us an email